@home No Code of Conduct Store

I wish to express my dissatisfaction with @home Canal Walk store the one outside. On the 01/12/2025 I bought a King-size bed and mattress worth R22000. Up until now I have not received my bed. I made a purchase on the day and I was promised that my bed will be delivered the same week Wednesday or Thursday that never happened instead I got a call on Thursday that the mattress that was scheduled for delivery failed quality test and that the next delivery is set for Saturday the 6th. I waited still no show, nobody bothered to contact me, 5 days passed I decided to make contact with the store I was sent from pillar to post. Eventually when I got through to someone I had to narrate my whole story this was Friday the 12th. I was once promised over the telephone come Monday my order will be delivered Monday came and passed. Once again nobody bothered to give me a call, email nothing-I am sitting without a bed meanwhile @home is rich with my R21000. This makes me sick how retailers like @home abusing customers and treat them like nothing, going against consumer protection act. I want my money money back you can keep you bed I do not want it. The experience I had as a customer is the worst. I want this matter resolved as in yesterday, I will exercise my rights as a consumer and lodge a formal complaint with consumer goods and services Ombud. This experience makes sick to my stomach. How many times I had to miss work for when all I fed was lies that delivery is scheduled on such a date and no one shows up.