NB
Nomkhosi B

1 reviews | Active since Dec 2019

20 Dec 2023, 10:56

@Home Menlyn mall is the best!!!!!

It is human nature for us to express our dissatisfaction with terrible experiences we have as customers, and very few customers would express their happiness with excellent service. I would like to be included in the client statistics for both positive and negative experience observations. I would like to express my profound gratitude to the store manager (Pretty), floor supervisor (Ephraim), and furniture consultant (Bafana) for their outstanding, professional, kind, and cordial customer service. My TFG e-gift card was botched up during the purchasing procedure by an inept Markham consultant, thus it took me three hours to redeem it in the shop. Despite the struggle, which included making calls in an attempt to remedy the problem 😊it was worthwhile. I was astounded at Ephraim's lenience and willingness to assist. Pretty saw a disgruntled customer and made an effort to assist, what impressed me the most was that she intervened even though she was off duty and was there by default 😊customer oriented leadership. Towards the conclusion of my annoyance, Bafana stepped in and made sure my transaction was completed with the assistance from Pretty and Ephraim #Teamwork. They have transformed my unfavorable perspective regarding TFG as a whole because of prior experiences, notably with Foschini ☹, and I am extremely pleased by the degree of teamwork. Thank you so much to these three incredible individuals, they have added @Home Menlyn to the map, which I will share with my relatives, friendly and definitely with Hellopeter. And yes, you have a gained my loyalty as client!!!

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