@home issues with refund

I honestly cannot believe the difficulty I have received from @home to refund me my money from a furniture item that was never collected/delivered. I have reached out to various consultants who have all said different things - I have written down the names of all the consultants I have spoken to - quite the list in the last 3 weeks and all with different versions of how the refund process works and what the progress is on the refund.

I have spoken to a manager whose name I have also noted who has sent emails of how she will follow up but still I do not get any communication back after the follow up.

I actually went to an @home store at canal walk and the manager on duty made the surprising remark that "Next time you should rather shop in the store and not online" to which I was baffled and can't believe how they don't even have faith in their own online system. The manager on duty also said she would follow up with head office and call me after a day and never did.

I am so tired of chasing them around to get my money back. A simple courtesy email/call from the finance department acknowledging receipt of the requested documentation is also a lot to ask it seems. They request you send documentation and they just go quiet. Now I have to call them again and again.

The only person who has seemed to actually care about this issue has been a consultant named Reon who has called to ask if I got my refund but unfortunately that doesn't make up for all the other consultants and managers who still have no idea when the refund will be made or when it will be made and in-fact have no idea what is the actual process @home has wit online furniture refunds.

Just really disappointing for my first time furniture purchase from @home.