@Home is a *****

@Home/TGF is the worst. I'm struggling to understand how a premium brand with premium prices treats their customers so poorly. I made the mistake of ordering from their online store. I ordered 2 sets of Egyptian Cotton pillowcases, among other items. Logic and THEIR PACKAGING states that there should be 2 pillowcases in each set. When I opened the packaging I found ONE pillowcase in each packet. I contacted their customer service to dispute this and after having to follow-up several times, I was finally asked to send an image of the packaging that states that there should be two pillowcases, which I immediately sent. I still have not received feedback on receiving my pillowcases, despite having followed up numerous times. The contact center agent keeps telling me that they are waiting for feedback from brand. For two weeks? What kind of brand manager is this that does not care about the product they are promoting? It is now going on a month since I received my incomplete order and I am still waiting for TFG to rectify the situation. In essence they have ****** from me. They have charged me for 4 pillowcases but only provided 2.