TB
Tiaan B

1 reviews | Active since Dec 2020

14 May 2021, 14:47

@home - Horrible customer service

I ordered a couch from @home, and the delivery was scheduled for 2 weeks after purchase. On the day of the scheduled delivery, I phoned to confirm that the coach would still be delivered. The lady told me that they received a "bad batch", and it would take another month and a half to deliver the couch.

This is definitely the worst customer experience I've ever experience.. and that coming from a first-time @home customer. There was no courtesy call to inform me that the coach wouldn't be delivered to me..and they were even hesitant to give me an alternative couch since I initially bought the couch on a day they had a promotion

If you're buying a couch, I'd recommend that you look elsewhere. Such unprofessional service doesn't deserve to be supported.

0
Replies (2)
TB
Tiaan B's update19 May 2021, 11:36
Reviewer Update
@home quickly recognised and corrected their mistake by agreeing to loan me a couch until my unit comes. I do appreciate this, thanks!
@Home
@Home's reply19 May 2021, 12:26
Official
Hello Tiaan

Thanks for the feedback. We appreciate you as our Customer.

Thanks

The @homewarestore Team