@Home failing support on a great product

I purchased a Breville Cafe Venecia from @Home about 6 years ago, great quality machine, really great. 6 years later the machine is still operating perfectly.

My problem is and has been from the time i purchased this machine is that @Home almost never has spares/consumables such as steam seals or filter cups on hand. Every time i for years i have to place an order and wait up to 2 weeks before i receive anything. Last time i went in to order i wanted to order 2 filter cups in order to avoid having to wait so long next time i need one and they refused to sell me 2. I was only allowed to order one. Seriously! what is this? I pay thousands of Rands for a machine only to be told when and how i am allowed to order parts which enables me to use it.

A few days ago i popped in at one of the stores to order a filter cup, no stock and was told i can now only order online. Went onto the website and nothing available, Email customer services, no response.

This isn't a one of issue, i have been experiencing these frustrations for 6 years now. Even more frustrating is that it appears @Home have exclusivity on these Breville machines and their accessories so i am stuck in a whirlwind of poor service delivery which leaves me not being able to use my machine, a machine of superb quality and craftmanship that @Home simply cannot follow through on.

Anyone at Breville really need to take note here, please source a dealer who can provide the service your product deserves.