DM
Deslynn M

1 reviews | Active since May 2013

16 Aug 2016, 19:32

At Home Failed Delivery

<p>My husband and I recently ordered a 5 piece bolio modular couch at @home cavendish square. We placed the order three weeks before the 1st of August. We made payment at the cavendish branch, and we agreed a delivery date for 29th July. Three days before delivery the branch contacted us to advise that they could only deliver two pieces or units of couch, and that the remainder would be delivered on the 15 Aug. Today the 16 Aug, we contacted the branch and they advised us on yet another delay with the rest of the set. We are extremely upset as the set was expensive,and we unable to properly seat visitors in our house. Please advise why @home did not advise us of this upon purchasing and why do we have to be the first to follow up? No proper correspondence and know just further delays and incovenience to our lives.</p>

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Replies (1)
@Home
@Home's reply17 Aug 2016, 09:20
Official

Hello Deslynn

Thank you for taking the time to send us the feedback. We have immediately escalated this to the Field Management Team and they will contact you directly.

Kind Regards

The @home Customer Care Division