@Home dismal service

On Sunday 16 June 2019, we visited the @Home store at Mall of the South, as we were shopping for a bedroom floor mat. We found one that we liked in the store, but due to the way it was hanging on the display unit, the edges were touching the floor and were badly frayed. The shop assistant was very helpful, and called the PTA branch for us to arrange to have an undamaged rug delivered to Mall of the South and he confirmed that the price as marked (it was on sale) would be honoured. The time it would take to have the rug delivered from Pretoria, we were told, was 3 weeks. After approximately 5 weeks we went into the store to find out if the rug had arrived, and it had not, but we were assured that it would not take much longer and that we would receive a call to update us either way.

We are now on 21 August and we have not heard a word.

The level of service from @Home has been dismally disappointing and our interest in the rug ordered has completely waned and any future shopping iro home goods will DEFINITELY not include @Home at Mall of the South.