@Home Design Quarter - Lack of service, incorrect delivery and lack of accountability.

I went to @home located at Design quarter where I identified a dining room chair I liked. I indicated to an employee that I would like to purchase 6. The employee said that a consultant will be with me soon. 30min later I was tended to. I asked the consultant a few times if he is sure he knows which colour chairs I want: he confirmed he does. His system was giving him trouble and as a result another consultant step in to help me on a different system. This other consultant confirmed the order. I made payment and also paid an additional R580 delivery fee (which is ridiculous considering I live between 10 - 20km from the warehouse). The store informed me that delivery will take place in 5 working days (6 days after I paid). 1 day before the estimated delivery date I was informed that the delivery date will be postponed due to the riots and I will be informed on a later occasion when delivery will take place. I received a call 4 days later confirming that my chairs will be delivered 2 days from this point. The chairs arrived and it was the wrong colour. I was told by the drivers to reject the delivery and phone the store where I purchased the chairs from. I called the store and spoke to the original consultant who placed the final order. The consultant said she will speak to the factory and revert back to me the same day. I heard nothing from the consultant and called the store 3 times subsequently. Every time the consultant was busy and couldn't speak to me. Each time the relevant colleague I spoke to, took down my details and confirmed that they will call me back. One colleague even said that they tried to call me back, but I never received any message or notification. When I called just before closing time, I again got the same excuse and I demanded to speak to the original consultant. She denied that she tried to call me back and changed her story that she never intended to call me back the same day. She could not tell me when the correct chairs will be delivered and promised she will call me back the next day.

Today is the next day and I received a confirmation that my order has been cancelled. I have not received any follow up confirmation that my order has been rebooked. When I phoned the store, someone else answered and said that the consultant is not in today and that apparently the warehouse is closed and my order can't be confirmed. The individual also said that he doesn't know when I will get confirmation or when it will be delivered.

I am EXTREMELY unhappy with the service I'm receiving. Especially considering that it's a VERY high delivery fee and yet a simple task can't even be executed. Communication is shocking and I'm the one having to spend my time and funds to call the store the whole time. There is no urgency and now accountability and I will not recommend this store to anyone ever.