BN
Bianca N

1 reviews | Active since Feb 2018

22 Oct 2020, 08:52

@Home ****************

I tried to sort it out directly with @Home by sending an email to ***, but it's been 10 days and I haven't received a response from them yet. Apparently they have no such thing as customer service.

We brought a carpet on Saturday (10 October 2020) from @Home Sandton City. They didn’t have stock and arranged to get a carpet from Design Quarter.

We paid R 5,999.00 for the carpet, but when we collect the carpet the price tag on the carpet was R 4,499.00. We asked the Sandton City Branch to give us a refund for the difference but apparently, they can't help us and therefor we decided to contact head office.

We would appreciate it if someone can resolve our query and refund us the difference. It's ****************.

0
Replies (1)
@Home
@Home's reply23 Oct 2020, 16:34
Official
Hello Bianca

Thank you for letting us know about your experience with our Sandton Store. We apologise and have escalated this to the Field Team who will call you directly to assist.

Thanks
The @home Customer Care Division