@home Brooklyn Mall lack of customer service

On Saturday, 10th August, I went to @Home Living Space Brooklyn Mall, to return a damaged lamp that I bought from @Home Menlyn Maine. I was told by the manager there - Lucas - that I should return the lamp to the store I bought it from (@Home Menlyn Maine) which is about 6 Kms away from Brooklyn Mall. He, the store manager, told me that he can’t exchange the lamp because it’s going to affect his store budget. I drove to Menlyn Maine, livid & feeling completely disrespected. The team at Menlyn Maine was amazing and shocked at what I had just experienced. I then contacted the Area manager, Nomsa after I tweeted @homewarestore, she said she will deal the complaint and revert to me on Monday. It’s now a week later, no one from the social media team or the area manager has come back to me. It has been the worst customer experience. They really just don’t care for their customers. The level of customer service at the Brooklyn Mall Branch is nothing short of appalling to be honest....