@HOME BLUEROUTE MALL TOKIA NOT A GO TO PLACE

In May 2019 i bought a kettle on my account i did not pay my account for one month becuase of personal reasons. on Saturday 14th September my kettle just would not switch on i left it as is going with out a kettle for the night bare in my mind i have a toddler at home that still wants his formula bottle at night. The following morning Sunday the 15th September i took the kettle back to the store stating my problem i also checked the slip before i left home what the warranty rules are and when i bought the kettle i got at the store, the lady telling me that she will do the refund but they dont have this kettle in the store only the one on display i say ok give me the one on display then. back at the cashiers counter she then tells me i need to pay in a R500 and i said what why when that was the total of my previous kettle i came here to exchange my kettle not to purchase a new one. she says oh becuase you failed to pay your account last month the cost was deducted and the warranty fell away. That is when i lost my marbles i said what the hell has that got to to with your return policy here is the slip here is the kettle and all i need from you now is my new kettle and new slip. all this **** that you are talking about not paying my account etc i dont want to hear any of that becuase it not part of the return policy stated on the slip. i had to leave @home with no kettle and they also would not give back my old kettle i am so ****ed i paid R500 for that kettle i am really not happy @HOME BLUEROUTE MALL YOU SUCK BIG TIME. Waste my time and petrol.