@home Bloemfontein - No service

On 22/01/2019 I bought a loft tv unit from @home in Bloemfontein. I chose to assemble the unit myself to save on fees. I collected the unit from their facility and started to organize the different things on the livingroom floor.

I then realised that some *****s were missing. This was very inconvenient as we were expecting guests the next day and my entire floor was covered by the different parts and planks from the unit. I immediately took photos of what was missing and sent an e-mail to @home to inform them of my disappointment in the service and situation.

I drove to different convenient stores the afternoon but the *****s required were odd so I had to drive 20km each way to a diy store to get the right *****s the next day.

My girlfriend and I both have careers which do not allow us to be at hom during working hours.

The only correspondence we received was a reply to our e-mail saying they still need to find out what to do, in the meantime I had driven to several stores and got the *****s as stated above.

After I went above and beyond to insure that I do not entertain guests with a unassembled tv unit on my floor because of @home's mistake to not include the *****s and effort from my side the tv unit was assembled and in a fine condition. All I wanted now was an apology and some sort of compensation for my effort and discomfort (the *****s were not expensive and this was purely about the inconvenience caused).

I then got a phone call saying that my new tv unit (which I did not order) is ready to be collected more than 20kms from home during working hours. Now I was irrated because this was not discussed with us.

I then phoned to say this is more of an inconvenience then anything else and asked why there was no communication. I was informed that this is the procedure and they will arrange for free delivery and assembling after hours and will contact me to confirm the date. They never called back.

I then went to the store to speak to the manager, he was not available. I explained to another staff member that I do not want a new unit, just some form of compensation for my inconvenience and an apology. He indicated to me that he understands and will make it happen.

2 weeks and nothing happened, it was now starting to become a principle thing and I recieved no communication. I went to the store for the third time and had to wait to speak to the manager. He came out and informed me he is fully aware of the situation and told me I dont have to explain, even though i wanted to. He wanted me to provide him with receipts for the *****s and petrol, which was not my big concern, like I stated it was more about inconvenience. I asked him how he wants a petrol slip (not like I throw in petrol for each individual journey). He wanted me to further inconvenience myself by going to the petrol station and asking for a slip, which a found absurd. He also at first wanted me to bring it to the store cause he needed the original. I was so angry when he said this. Then he agreed I can e-mail him the slip for the *****s (at least he could see my address and the store address to see the distance travelled) I sent him the e- mail.

It has been more than 6 months and nothing, there is literally no service and no communication from this store and I am incredibly disgusted that I have to go through all that effort because of @home making mistakes then must do more and get instructed to do things just to be ignored. This is really unacceptable.