@home / Bash terrible service.

On 18 May 2023, I ordered a coat stand for R3799 online, from @home via their new online platform Bash. Because it was marked a "furniture" item, I either had to pay R750 to have it delivered or collect it from the @home depot in Midrand. I selected the option to collect. On 24 May I followed up about my order, not having heard anything from @home. I eventually got confirmation that my order was ready for collection and I did so on 1 June, taking an hour of work to drive to Midrand and back to my office in Sandton. Getting back in Sandton, I immediately noticed that the foot of the coat stand, a piece of marble / rock, had been broken / cracked and that someone had tried to glue it together. I immediately contacted Bash and @home and asked that the item be returned and refunded. It was collected by @home on 12 June 2023. I asked then when my refund would be processed, and I was told to wait approximately 10 business days. I again enquired after that time, and was told to fill in a form which I promptly did, and again wait 10 business days. After 10 business days I enquired again, as I had not received payment, and have again been told that Bash is "following up" with @home. It is now two months since I purchased the stand, I have no stand (and don't want it) and no refund for it. Even though the Bash team has tried to help, it seems @home could not care less about their customer service. I have been a Foschini group customer and account holder for over twenty years, and will not shop there again if I can avoid it.