@Home BAD BAD SERVICE

Hi I by accident paid R20 000 into my @Home account It should have been paid to Wesbank (FNB) I only realised the mistake the next day I hold my acc at @Home for 7/8 years and have never been in arrears with them and my acc is outstanding around 8k After I spoke to my bank they told me to call @Home as it should not be a problem to get a refund I spoke to @Home and they understood that I made a mistake and send me a e mail on the 13th of Jan 25 and undertook to refund me in 24 to 72 hours Today the 17th i CALLED them but nobody was helpfull in any way I mailed the person at @Home and got a sms that they will lodge a new request for the refund What a difficult lot to deal with Not helpfull at all Even if they settle my 8K full outstanding with them they would still owe me 12k After this I will close my acc with them This is no way to treat a paying customer Shame on you