TK
Tshifhiwa K
1 reviews | Active since Jun 2020
01 Mar 2022, 03:18
@home
I have experience a very bad service. Went to Mall of Africa on the 25th to fetch my labye. They couldn't even find it. There were not wrapped together. The bedding was not there. The tray had skatches. I could only get the Maxwell William Kasbah. It took them 2 hours looking for my labye the store even closed while waiting. The next thing they told me they will order another bedding for me. Then they said the manager would call me. Even today am still waiting for that call. Poor service they tray had so much dust it look like they took it from the dust bin. I will never laybe anything from them. They are so careless and useless.
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Replies (2)TK
Tshifhiwa K's updateReviewer Update
01 Mar 2022, 17:14The manager didn't show any remorse. She spoke to me like she does not care. She has really hurt my heart am really depressed. She was busy asking me if I got my refund. The things I labye I really loved them. Instead of her telling me she will find out what I didn't get. She told me she phoned me because I reported them to hello Peter. I will never again buy from @home mall of Africa.
They treat black people like dirty if it was a white person it will never happen like that. They think we don't know our right. This I have always observed there. Even when you are doing laybye they would told you that a person who has a authority to do that it's on lunch wait for her to come back. Then when she comes back she just took our money without even securing our labye. Poor service or they don't get trained.
They treat black people like dirty if it was a white person it will never happen like that. They think we don't know our right. This I have always observed there. Even when you are doing laybye they would told you that a person who has a authority to do that it's on lunch wait for her to come back. Then when she comes back she just took our money without even securing our labye. Poor service or they don't get trained.
TK
Tshifhiwa K's update01 Mar 2022, 17:14
Reviewer Update
The manager didn't show any remorse. She spoke to me like she does not care. She has really hurt my heart am really depressed. She was busy asking me if I got my refund. The things I labye I really loved them. Instead of her telling me she will find out what I didn't get. She told me she phoned me because I reported them to hello Peter. I will never again buy from @home mall of Africa.
They treat black people like dirty if it was a white person it will never happen like that. They think we don't know our right. This I have always observed there. Even when you are doing laybye they would told you that a person who has a authority to do that it's on lunch wait for her to come back. Then when she comes back she just took our money without even securing our labye. Poor service or they don't get trained.
They treat black people like dirty if it was a white person it will never happen like that. They think we don't know our right. This I have always observed there. Even when you are doing laybye they would told you that a person who has a authority to do that it's on lunch wait for her to come back. Then when she comes back she just took our money without even securing our labye. Poor service or they don't get trained.
@Home's replyOfficial
02 Mar 2022, 09:23Hello Tshifhiwe Maude Khahku.
Thank you once again for your reply- this matter will be dealt with Senior Management.
Thanks,
The Guest Experience Team
Thank you once again for your reply- this matter will be dealt with Senior Management.
Thanks,
The Guest Experience Team
@Home's reply02 Mar 2022, 09:23
Official
Hello Tshifhiwe Maude Khahku.
Thank you once again for your reply- this matter will be dealt with Senior Management.
Thanks,
The Guest Experience Team
Thank you once again for your reply- this matter will be dealt with Senior Management.
Thanks,
The Guest Experience Team