Arrogance of @Home

I have been a loyal & excellent customer to this company for many years included in my purchases have been lounge suites, bedroom suites,, coffee tables, kitchen appliances, linen, bedside lamps, decor etc. I have also been a pristine account payer. For Father's Day we wanted to buy my husband an Creativo Gusto Plus Nescafe machine, top of the range, we were sent from pillar to post in pursuit of this illusive machine. Through lack of care &, reliable systems, we were sent from 1 store to another. Eventually we ordered the machine at Lifestyle crossing, 2 weeks later we went back to the store to find out where our machine was only to find out that the manager had not ordered it. We then re ordered it & finally were recipients of our long awaited Father's Day present. Previously I ordered a, coffee table twice, once from Lifestyle crossing, once from Northgate, the said coffee table never arrived. I found a scratched table at their Brooklyn branch. After months of twoing & frowing they finally thought they were generous in offering me a, 20%,discoubt off an already damaged table. I felt a, 50% discount was a fair offer in light of all my experiences. Lockdiwn has failed to make them aware of the value of customer retention & satisfaction. They have displayed arrogance instead of taking responsibility & trying to make amends. Even after numerous requests to speak to the PA of the MD, these have been totally ignored. Please cancel my account as I'm clearly not valued.