Appalling Customer Service from @Home (BASH Online)

I placed an online furniture order with @Home on 20th December 2023 using their online platform Bash. I have received absolutely no communication from them regarding my order.

On 10 January 2024 I called their customer service number ***) and I received assistance from Shamila who opened ticket #***, she assured me that I will receive assistance from the furniture team the following day and that did not happen, instead I received an email stating that my ticket has been resolved and the ticket has been closed.

I've subsequently called the customer service again and my ticket has apparently been reopened, I did not receive any email indicating this.

Judging from the other Hellopeter reviews I've read for @Home, I doubt I'm going to receive my dinner table and chairs. The online service is absolutely appalling and to think I waited this long to call customer service because I was giving TFG the benefit of the doubt since I ordered over the festive season, but the festive season is long over and I don't understand why I need to make so many follow up calls before I get any feedback/information regarding my order.

If I don't receive any feedback end of day 12th January 2024, I'll be requesting a refund.