1 reviews | Active since Jan 2012
Angela Bed - Defective
I purchased a bed from @Home store at the Grove mall less than a Year ago. Since then the bed has collapsed more than 3 times whilst we were on it. My Husband and I can not sit on the same side of the bed since it falls through. The bed was delivered to me on the 14 of November 2014. Yesterday 27 October I went to the store to ask them to replace the bed, Benard Podile sent an Eamil to Amanda Pretorious stating the situation. Amanda rep**** that \ The Customer has had the bed for a year (which is incorrect) so we first have to see if it is repairable. We can also offer the Customer a chip Board which will fix the problem that they have."I did not request the bed to be repaired but replaced. I don't believe any person having their bed collapse whilst asleep would want the bed to be repair but rather replace. This is not safe or good for my Back. So I believe that I am well within my right to have the bed replaced or refunded since the product is defective and unsafe. Should this issues not be addressed I will take this matter further. This has affected my quAlity of sleep because I know have to sleep towards the middle of the bed in fear of it collapsing whilst I am asleep."""
Hello Bayaanda Masia
Thank you for taking the time to give us this feedback. We endeavour to give all our Customer the best possible Service and will escalate this to the @home Field Manager who should be in touch with you shortly.
Kind Regards
The @home Customer Care Division
Hello Bayaanda Masia
Thank you for taking the time to give us this feedback. We endeavour to give all our Customer the best possible Service and will escalate this to the @home Field Manager who should be in touch with you shortly.
Kind Regards
The @home Customer Care Division
