Agitated staff member

I went to @Home at Menlyn Mall on Saturday, 30 May, at approximately 15:45. I was initially assisted by a friendly and helpful staff member named Tshego, who was doing her best to assist me. During the interaction, one of her colleagues (whose name I cannot recall, but I believe it may have been Mogadi or something similar) repeatedly interrupted Tshego and instructed her to assist other customers because they were "cash customers." Tshego responded that she was already busy assisting a customer, but her colleague continued insisting that she attend to the other customers instead. Eventually, they swapped, and the colleague took over assisting me. Unfortunately, she showed little interest in helping and appeared agitated throughout the interaction. Her only advice was for me to contact the customer care line, despite the fact that customer care had specifically instructed me to visit the store for assistance. I have since contacted both Customer Care and Forensics again, and they continue to direct me back to the store. This has become extremely frustrating, as I am effectively being sent back and forth without receiving any assistance or resolution. I would appreciate it if this matter could be investigated and if I could be provided with clear guidance on how to resolve my issue.