Accounts

So I complained 6 months ago about @Home and them losing my application after it was received, they confirmed my details etc.<br> I now have opened an account in the last week. After receiving the sms that all is successful and that I just need to take in my ID document to my nearest store - I phone the call centre just in case because I am use to them miscommunicating or providing terrible service. I ask them should I provide any other documentation and to disclose this now, they confirm no and confirm my limit as R13 000.<br> <br> I then go to my nearest branch, activate everything, provide them with my ID and I purchase my new couch. The gentleman confirms that all is well and I can expect my new couch on Monday if not earlier as they sometimes load deliveries earlier.<br> <br> On the weekend I go to @Home again and know I still have R1000+ left to spend and try to purchase an item - the lady informs me that my account was blocked - embarrassed as they don't deal with it in a confidential manner at the Design Quater branch I am surprised as no one informed me of this - still no one has contacted me, no docs were requested and again I am dealing with the same terrible service AGAIN!!!