Absolutely poor service - Store Account application

I recently app**** for an @home store account in order for me to be able to purchase furniture on account and down payments. It has been all of 2 weeks and the account is still not activated... Therefor I can't order anything (which also has a lead time of at least 3-5 or more working days to delivery)

I have contacted @home accounts department several times and they are unable to give a lead time to activation and also don't seem to prioritize the issue. I've even supp**** them with both bank statements and payslips as I was told that this might speed up the process.

I was looking forward to hosting my family for mother's day this weekend with by dining room table and chairs in place but I guess we'll have to sit on the floor as a result.

Just as a comparison I've in the past opened a Coricraft account for the purchase of a couch and other furniture well over R19000 within a day...

It seems @home doesn't want to make money :( Very disappointed with the experience and to hear that they are experiencing "high volumes" of applications is utter nonsense and a poor excuse for "we just couldn't care less"