9 working days later, no bed

I bought a bed and paid for it cash at @Home Living Space Hemingways on the 7th of February. I was told of an up-to 10 working days delivery period. Today is Day 9 and the branch still doesn't have my bed. They can't give me an answer as to what the delay is. My mattress can only be kept until tomorrow where I bought it but how am I supposed to use it with no bed??? The ladies at the store told me they are struggling to get hold of someone at the delivery company or something. I need answers. If I do not receive my bed tomorrow, I want a discount, the same way I would have been charged a penalty fee if I had cancelled the order. My order number is ***.