3rd grade service from supposed high end retailers

We placed an online order from @home for household furniture on 16 January 2022, it was delivered on Monday 31 January 2022( long after 3-5 working days) 2 items that were unboxed at my home both had chipped corners so I immediately got the shipping company to take it back and I called the tfg call centre immediately to complain. I got a call back two days later saying they need to first assess the items before anything can be done. I call today, a week later and nothing has been done, though they’re sitting with my money. Appalling 3rd grade service from a supposedly high end retailer.