2 weeks and no response

Item: @Home
Rating: 1
Author: Kumaren R

Opened an account 2 weeks ago. submitted all documents as requested and no news yet. called twice. each time they say keep your phone with u. u will be getting a call. no calls were ever received. if it has not been approved just say it why do you keep making people wait. I was initially told that it takes 2-3 working days!!! what is happening??

Helpful (0)

Replies (2)

@Home's replyOfficial

29 Nov 2018, 11:29

Hello Kumaren

Thank you for taking the time to send us this feedback. We apologise for the experience you encountered. We have escalated this to the TFG Finance Department and they will contact you directly to assist.

Thanks

The @home Customer Care Division

@Home's reply29 Nov 2018, 11:29

Official

@Home's replyOfficial

29 Nov 2018, 11:41

Hello Kumaren

We have logged your complaint and your ref. no. is RM151819

Thanks
The @home Customer Care Division

@Home's reply29 Nov 2018, 11:41

Official

Hello Kumaren

We have logged your complaint and your ref. no. is RM151819

Thanks
The @home Customer Care Division