J
Jeniffer

1 reviews | Active since Feb 2023

05 Feb 2023, 12:18

Service from home-ties

I won't lie your service is the best thou there are a few items which are always out of stock whenever I buy but besides that your stuff is friendly and very helpful I enjoy working with your team cause you guys are always punctual and reliable when it comes to time and efficiency so big up to hom-ties

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Replies (1)
HOME-TIES Online Shop
HOME-TIES Online Shop's reply07 Feb 2023, 10:28
Official
Hi Jeniffer

Thank you so much for your review and our apologies for the late response. We sincerely apologies for the couple of instances where items were out of stock. In such cases we go all out to find replacements which are equivalent or more superior in value and quality in line with our replacement policy. This ensures that we fulfil your order as much as possible so as to prevent greater inconveniences or disappointment. 

Where we are unable to do replacements we process a refund or pass a credit to your HOME-TIES account should you so wish. I hope you are happy with the manner in which we have handled this so far. 

We are glad that you find our staff friendly and helpful. We further appreciate your feedback on our punctuality which we will strive to maintain. Looking forward to your next order.