Package not received

I am very disappointed after getting all my testers form them and i reviewed but there is one for my teenage daughter which i never received but i get numerous emails asking for feedback on something i never tested i even tried email them to say i never got this product but now i get email of if i still want to receive their products i should review that product but how will i review if i never received. They can lodge a full investigation to see that i never received the package.