Mr Nelendren Pillay

Hi I would like to share my horrible experience with Home studio furniture in PMB. i had purchased a brand new Nivda Graffton Everest re-clinger lounge set from them on the 3rd January 2022. When the lounge set was delivered within 1 hour , we found a reject on the 2 setter lounge , it was torn. reported the mater to the salesman Sphu immediately , telling him they sold us a factory reject or a soiled factory set. His response was that it was not a factory soil lounge and it was from the ware house, he was going to investigate , what cause the problem and come back to me. HE came back and said that he did not want to base anything on assumptions on how it got damaged but wants to solve the problem by getting it repaired or possibley exchanged. Sphu asked me to check for a barcode under the flap and give it to him. There was no bar code , he then sent another message that i must not worry about the code , he had already logged a complain with Grafton . I phoned the manager asking him why they sold a reject lounge suite to me , the response was that they have taken this from a store that was looted and kept in their ware house. That is enough for me to confirm that the lounge was a reject , also there was no bar tag on the lounge. sphu did not contact me from the 14th of January , till I phoned him on the 20th January 2022 He assured me that , they were going to pick up the lounge on Friday the 28th January 2022 , he called on said it was going to rain , and they would not be able to pick it up , will come on Saturday at 8:30am , but did not arrive. today is the 2nd February and still no one came. I am looking for my full compensation , including paying for master guard , delivery I will not recommend anyone to deal with Home studio furniture . Bad service , had to repeat information multiple times . long waiting period , also very dishonest company to deal with. I will not accept any rejects , when paid for a brand new set.