HOME STUDIO- DO NOT BUY FROM THIS STORE

06 Nov 21 , I placed an order for 6 dining chairs , very specific about colour and beading etc, Sage the sales consultant ensured me that my requirements will be met. Upon that assurance the order was placed and I was required to pay 50% deposit , which I did. 23 Dec 21 I was contacted to pay the balance and collect the chairs, the lady that contacted was more concerned about their balance payment, I asked her to assist me with a vehicle for delivery and she never got back to me. I went to the store on the 24th Dec 21 paid the balance that they more concerned about. The six dining chairs were brought to the front of the store completely bubble wrapped, at this point I made a small tear at the top of one the chairs bubble wrap and noticed that the blacked beading I was actually promised , was actually black and gold. So I asked about it and at this point the branch manager TANIA STEENKAMP steps in and says that this is what they consider black (like how can you be so stupid to think black is black, silly me I guess). She then goes on to explain that they can send the chairs back to their warehouse ,however there won’t be any changes because what is on the chair ,is what they do, also if we send the chairs to warehouse we would only get it back when the warehouse opens (2nd week of Jan 22 or so). Even though this was not what I ordered , I still accepted this and brought the chairs home. Get home and unwrap the chairs only find that every next chair has a defect, chipped (raw wood exposed) legs, untidy upholstery, beading not aligned, just absolutely poor workmanship overall. Considering the value I paid this is not what I anticipated. I have been emailing and calling this store to have this corrected, but have been **** to and given the run around. I later get a response from the sales consultant advising that I must bring the chairs back to the store, bear in mind I already incurred an expense which was expected when the chairs were ready. Long story short this store refuses to acknowledge any form of responsibility and expects me to incur a further R900 for their mistakes. Had the disturbing phone call today (12/01/2022) with TANIA STEENKAMP who blatantly **** to me, saying that all six chairs where unwrapped in her presence along with me for inspection and thereafter re-bubble wrapped and placed in the vehicle. This is an absolute flat out LIE and for this lady to stoop to this level is actually very disturbing (If I could help it I would get a lie detector test done, to prove it).She has straight up said you signed that you inspected the goods and I am more than welcome to go lay a consumer protection act complaint, their invoice reads , no refunds, guarantee does not cover transportation costs. My question is, as a consumer paying R10 770 ,is it right that I must now sit with poor poor quality goods, is it fair that I must bear the expense for this business, poor workmanship. I honestly would not be in this position had the chairs been of quality! I would never recommend anyone to this store that employ’s a lying , cheating manager TANIA STEENKAMP!!!! disgusting ! The biggest mistake I ever made was walking into this store, I feel ****** and sick to my stomach, R10k of hard earned money !!!!!