Disgusting service

My house was broken into on the 30th December 2023, Door was broken and I submitted a claim on the 2nd because of the holidays, it's now the 30th Jan and the house is still not fixed. The service provider appointed is DigiCall and they claimed that they cannot find the kind of door, I referred them to the right supplier a week ago but they never got back to me, when my wife called them they claim that Absa doesn't pay for transport for them to go get the doors which is utter nonsense. I am very dissapointed at Abs and definately moving my home insurance. To say I'm upset is an understatement...I'm disgusted cos we stay in a house with a door that doesn't close and this poses a danger. My Name is Robert Manare