ABSENT HOME INSURANCE

I reported my claim 23 April 2025. Up untill today i dont know whats happening with claim no ***. There is absolutely no customer service. I had to run after them to find out whats going on with my claim. This is how ABSA homeloan insurance treats customers. And because they are not informning about whats going on its frustrating because when you call they dont tell you anything either, just the claim handler will call you back. But they acknowledge the service provider they sent to assess the damage submitted his report on 25 April 2025. Good day,

We acknowledge receipt of your email.

The claim has been registered successfully. Your claim number is ***

A service provider has been appointed and will be in contact with you regarding and appointment for assessment.

The claim has been sent to the ABSA HOC Claims department and will be assigned to a claims agent, who will keep you updated every step of the way.

If you have any supporting documents or photographs of the damaged items , email us on ***, and add your Claimno: in the subject line.

For any further claim queries or claim status updates kindly contact the Absa HOC Claims Department on the following details: Absa HOC Claims Department Tel: ***(select option 2) E-mail *** with the Claimno: noted in the subject line

Kind regards,

HOC Claims Registration Department Absa Insurance Company Tel: +27 (0)860 100 876 Absa, 9 Lothbury Road, Auckland Park, Johannesburg, 2092, South Africa www.absa.co.za