Absa insurance festive season flop

I logged a claim Good morning Hope you had a joyous Christmas and New year and I apologize for starting the new year this way but I am so frustrated with the service I have been receiving. I have complaining since I logged the insurance claim for a burst geyser, which was replaced but I have been experiencing problems since then despite the plumbers being dispatched numerous times. I will again put my complaint in writing but in bullet form to be precise, -i logged a call for a burst geyser and things progressed smoothly up until the assessment was done. Then the plumbers missed 3 scheduled appointments and I had to logg a complaint before the came, -the geyser was replaced and I paid the access of R1000 and they left. Only to find that the hot water pressure was not at all on standard and there was this load noise coming from the geyser. At this point I called in again in order for them to fix their mess, -i struggled with them again to meet or keep their appointment but eventually they came. I don't know if they were pressed for time but they were not really interested to solve this problem. It took for all about 15 minutes to start making simple excuses and say that they not allowed to touch the hot water pressure and they can't find the load noise. It was evident that they don't know what they are doing and what's furthermore they are not interested in finding the problem since it was festive season, -when I paid the access of a R1000 it includes all components of a working geyser meaning when they came to install the geyser they had to replace all components relating to a functional geyser. The hot water pressure value needed replacing this would solve the hot water pressure issue and there is some loose pipes that would solve the noise coming from the geyser, small issues that any competent plumber would be able to resolve if they were competent. Meanwhile my problems persist -this is unacceptable, the festive season is over so I need this to be resolved. I logged yet another call only to receive a automated response confirming that they would contact me within 8 business hours, it's been 5 days,come on Absa you need to do better The reference number for this case is C-***1 Your case will be forwarded to a consultant, who will contact you within 8 business hours. Ya right, this is a joke at my expense. It should read up until you need us over festive season.