Metro - Bad attitude

Hi. We were quoted a price for an air conditioner in store by sales person Sarel. The price was accepted and paid for by my wife. Later Sarel phones her and says she short paid because he quoted her the wrong price she must come and fetch her money or pay the difference not willing to come to any kind of agreement about the price difference. I then went to speak to Sarel and he confirmed that my wife asked for an air conditioner not just the compressor and he confirmed the price in the catalog with the sales people from Defy. He admitted that he will not give me the product at the quoted price because Defy gave him the wrong price. Either we pay the difference or take our money back. He admitted that he had no intention to sort out the problem because he didn't cause the problem Defy did and i have to pay. <br> <br> I then took the matter to Sarel's manager Mr Abdula. He said he will sort it out and phone me back. The only person that phoned back was Sarel telling my wife to pay an extra R1500 or come and get a refund. <br> <br> Sarel has a very bad attitude towards his customers and no knowledge of the products his selling and is unwilling to take responsibility for his actions.