HomeHypercity defaults on service delivery

On 26th February I bought a chest freezer online which unfortunately did not arrive in terms of HomeHypercity's promise. When making the purchase and payment I was a bit sceptical since HomeHypercity is a Pretoria based company and I'm buying from Cspe Town. I proceeded anyway since their service offering includes delivery anywhere nationally. It was a complete nightmare trying to get my appliance delivered which incidentally never happened anyway. I was given the run around being transferred from pillar to post. Eventually I got to speak to Mr. Ahmed who trfd me to Mr Mr Haniff the head of online buying who explained they had to find a cheaper courier to deliver my appliance. By this time 3 weeks from the date of purchase I suggested that my monies R6785.00 be refunded since clearly they did not have the logistical capacity to deliver. I eventually after much deliberation an frustration got my money back on 19th March . My message to HomeHypercity is that of s concerned customer who experienced the following holes in their processes: Call centre not returning calls as promised. Senior personnel not very empathetic to customer complaints. No apology rendered for not delivering against promise. My request for proof of payment for my refund monies scoffed st and ignored. HomeHypercity should withdraw their.nstionwide delivery service offering as they are not geared to deliver against this promise. I wish HomeHypercity everything of the best with their quest to improve their services.