FM
Freda M
1 reviews | Active since Oct 2023
24 Oct 2023, 16:20
Home Hyper City poor customer service
I bought a TV, same day I experienced a problem with it. I informed the shop, they refused to exchange it, I asked about its warranty and what the consumer act is saying about returning of goods within 7 days, they are also rude.
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Home Hyper City's replyOfficial
24 Oct 2023, 16:28We are genuinely sorry to hear about your recent experience with our store. It is disappointing to learn that you encountered issues with your TV immediately after the purchase. Please accept our apologies for the inconvenience this has caused you.
We take customer satisfaction very seriously, and your feedback is essential to us. It is regrettable that you had a negative interaction with our staff, and this is not reflective of the level of service we aim to provide. We strive to offer a hassle-free shopping experience to all our customers, and it seems we fell short in this instance.
We would like to make things right for you. If you could please provide us with your purchase details, we will investigate this matter further and ensure you receive the assistance you rightfully deserve. We are committed to adhering to the consumer protection regulations, including warranty and return policies, and we will make sure this is addressed properly.
Thank you for bringing this matter to our attention. We genuinely appreciate your feedback, and it will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make amends and serve you better in the future.
We take customer satisfaction very seriously, and your feedback is essential to us. It is regrettable that you had a negative interaction with our staff, and this is not reflective of the level of service we aim to provide. We strive to offer a hassle-free shopping experience to all our customers, and it seems we fell short in this instance.
We would like to make things right for you. If you could please provide us with your purchase details, we will investigate this matter further and ensure you receive the assistance you rightfully deserve. We are committed to adhering to the consumer protection regulations, including warranty and return policies, and we will make sure this is addressed properly.
Thank you for bringing this matter to our attention. We genuinely appreciate your feedback, and it will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make amends and serve you better in the future.
Home Hyper City's reply24 Oct 2023, 16:28
Official
We are genuinely sorry to hear about your recent experience with our store. It is disappointing to learn that you encountered issues with your TV immediately after the purchase. Please accept our apologies for the inconvenience this has caused you.
We take customer satisfaction very seriously, and your feedback is essential to us. It is regrettable that you had a negative interaction with our staff, and this is not reflective of the level of service we aim to provide. We strive to offer a hassle-free shopping experience to all our customers, and it seems we fell short in this instance.
We would like to make things right for you. If you could please provide us with your purchase details, we will investigate this matter further and ensure you receive the assistance you rightfully deserve. We are committed to adhering to the consumer protection regulations, including warranty and return policies, and we will make sure this is addressed properly.
Thank you for bringing this matter to our attention. We genuinely appreciate your feedback, and it will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make amends and serve you better in the future.
We take customer satisfaction very seriously, and your feedback is essential to us. It is regrettable that you had a negative interaction with our staff, and this is not reflective of the level of service we aim to provide. We strive to offer a hassle-free shopping experience to all our customers, and it seems we fell short in this instance.
We would like to make things right for you. If you could please provide us with your purchase details, we will investigate this matter further and ensure you receive the assistance you rightfully deserve. We are committed to adhering to the consumer protection regulations, including warranty and return policies, and we will make sure this is addressed properly.
Thank you for bringing this matter to our attention. We genuinely appreciate your feedback, and it will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make amends and serve you better in the future.