Terrible after sales service from Luke Bruma branch

Wish i had read reviews before purchasing my couches. I bought my coushes Aug 2021 then beginning of Jan 2022 the couches were alreadymaking sounds by the frame and when you sit on it the sponge will just go down as if i have had the couch for years. I called Luke from the Bruma shop to get them fixed as they were only 5 months old. He sent a driver from the warehouse to come and have a look at them then after realising that they were not properly done he had to take all the couches back including cushions to the warehouse. Mind you they sent him without anyone to help him carry the couch back because Luke had indicated that he will have a look at them and take them back. I am a small bodied lady, i had to help the driver carry the couches. I was in pain for 5 days. Secondly the couches got fixed and were delivered a week later but the pillows were not properly done. I returned them with the driver with the hope that it was an easy job to fix. Its been 3 weeks today and they still cant sew the pillows right as they have a certain design and firstly i bought grey couches and they delivered grey cushions and Luke was rude and said i ordered green couches. When i went to collect the pillows from the Woodmead branch i took with me a sample of the right pillows they had delivered and Luke said he doesnt understand how i got a pillow when i returned them. Had to explain that the couch has 6 pillows and from those 6, 2 were returned so obviously i am left with 4 hence i was carrying a grey pillow to Woodmead to chevk if they delivered the right thing. This shows he doesn't know his work. Then on the 9th of Feb Luke said the pillows are done and i should meet him at the Woodmead store. I got there again after i had sent him pictures of what needs to be fixed he himself brought the wrong stuff. I told him that was the ladt time i am wasting my petrol driving to the store for wrong orders. So they should deliver to my place because they keep getting it wrong. Today 11 Feb i sent him a text askimg when i should expect delivery as it should not take more than 2 days to make 2 pillows. He sent me Jabu's number from the warehouse to deal with him directly. I told him i did not deal with Jabu in any instance so he needs to sort everything out with Jabu and in addition he says he did not agree to delivery to my place. My question is Luke is the store manager, why is he not able to manage customer queries why should he be referring me to someone else and secondly, he gave the factory people wrong instructions twice and expects me to waste my petrol and drive to Woodmead to pick up when the problem was caused by him twice. They do not want to suffer any losses on their side while the continuosly cause unnecessary errors.