Poor customers service at home go furniture

I bought a headboard and a dresser at home go furniture in July 2020 and in November I noticed the cracks on the side of the headboard and the bottom drawer of the dresser was coming off ,I called the customer service and they asked me for pictures and I sent them,they then later asked for video clips and I sent them I waited few days and called to check but the lady i spoke to said the videos could not open i must send new ones which I did and I never heard from them. I then made time to go to the store where I was told I must bring the furniture back at my expense and should I cause further damages I will be liable for that.