HomeGo Furniture is ****!

Purchased a couch from HomeGo in April 2021 and only got delivered in May 2021. I have discovered that the couch is not the quality that was expected and promised. The couch has skew stitches, and a lot of signs of poor worksmaship. The issue was reported on the second through the warehouse manager called Luke. HomeGo then asked me to wait three weeks while they make another couch.

Three weeks later a delivery came through and decided to asses the couch before we exchange, only to find out that the new couch had same faults as the one I originally purchased. I immediately contacted HomeGo to inform them that I will not accept the couch.

I had then decided for HomeGo to come collect their couch and refund my money since they are unable to rectify the faults on the couch. Luke Mutombo and the owner of the company Derek and Ellen have been ignoring me ever since.

Four months and R14 000 later my issue is still not resolved. All I ask for is for homeGo to collect their couch and refund me my money cause they are not willing to correct the faults on the couch. One can’t be expected to purchase a R14 000 couch with factory faults.