Home Go Furniture Woodmead - Bad Service

Purchased a lounge suite from them. They said funds must be EFT'd with "Real Time Clearance", which was done the Friday morning. They said the price of the lounge suite included delivery, and assembly. They said they will deliver once the funds reflected. They called my wife that same Friday saying they will deliver that Friday afternoon, however they called that Friday afternoon to say that they cannot deliver because of the weather. Anyway, they said they will deliver the next day (Saturday) morning early.

After many phone calls Saturday morning, they delivered just before 2pm. The driver insisted that I pay him for the delivery, and mentioned that it is not his job to assemble the lounge suite. After speaking to the Manager (Chris), I said to them to take the Lounge Suite and leave, I do not want it anymore. The driver was very rude. I even mentioned to him that I will get the security of the estate to remove him, and he said I should do so.

When I spoke to Chris I mentioned to him that they make promises and cannot keep up to it. When they wanted there money, I paid it immediately, and now the driver is very rude and demanding funds from me. I told Chris that I don't want to deal with them ever again, and that I want a refund.

Up to now, more than a week already, I still haven't received my refund. Now I am running around from Salesmen to Manager, to Regional Sales Manager, to director. But, nobody can help. All I keep hearing is that we cannot do anything, this needs to be actioned by the finance department. Even the director reads my messages and don't reply.

I have mentioned to them last week that I will not post any reviews on any social media, however this is now getting ridiculous.

I urge all the public not to support this business. They are quick to take your money but cannot treat customers like customers, very unprofessional.