WHAT A DISAPOINTMENT ICON LUXURY APARTMENTS CAPE TOWN

My wife made accommodation booking @ Icon Luxury Apartment Cape Town early in the year using booking.com. Due to COVID19 we had to cancel the booking. The cancelling was done on the 3 of June 2020 and the company was notified via email of the cancelling and requested the 50% refund. Made several calls since July with no joy. Last month my wife spoke to Brandon Bester a debtors Administrator he asked for details all provided via email. 29 September he responded that he has received the information he will be allocating date of refund, however my wife is still waiting. How can one wait for more than 4 months for a refund this is madness especially during this trying times. It's unacceptable and very disappointing.