Terrible management and experience

I booked and paid a family holiday for 4 in Cape Town at De Waterkant Luxury Apartments through Booking.com which Home from Home managed. It was very expensive but a price i thought to be worth the sea view and built in braai. The unit we stayed in had neither the built in braai nor a partial sea view. The clearning services did not come for 3 out of the 10 days. We had to buy our own toilet paper. I escalated the issue to Home from Home's director to give him the opportunity to resolve the issue, before making a bad review public. He simply deflected the points that i raised and refuted any responsibility to the issue at hand, even after his own senior staff member confirmed that there were complaints in the past due to the exact same issues. Terribly *********** management when known issues are ignored and denied when they re-occur. Terribly experience, would NOT recommend to anyone!