Refund Query

Good Day, hope this msg finds you well. I have been writing to you requesting for refund or credit-note and till today I have not received any response on my query. My Wife and I were booked to you apartment last year 2020 but because of COVID 19 we could not travel. I have tried to get this matter resolved, I call your offices *** daily but I am not getting any joy. Now I do not need credit note but want my money back. I have been sending emails to the below list but your team is ignoring my emails as I am not getting any response. *** *** *** *** *** ***

Ref Number - *** Booking Dates - 25 March 2020 to 29 March 2020 Amount Paid - R3594.00

Kindly process my refund urgently, our banking details were sent via email