Refund payment

My sister and i have been experiencing bad service and lies from Brandon who works for Home from Home refunds department, we booked in April for her birthday and didn't go due to covid 19, we requested a refund around May, we were requested to take a credit note which we refused and requested our refund. We've been taken from pillar to post for he past 5 months to get the refund back, whenever we call he's either not at his desk as his colleagues would say or he tells us lies that its been processed and we'll get it in 14 working days, we passed a whole 3months being told about 14 days. They are so inconsiderate and want people to take their credit notes by purposely delaying to pay refunds. Home from Home we are fed up please pay our refunds. Booking Ref#: *** Akera 4672