Refund Late
We booked a stay at Harbour Bridge via [URL Removed] and Home from Home (HFH). We checked in on 2 April 2015 @ 12:00. They swiped my card, but the system went down. They again swiped my card and this time the transaction went through. However, just before 16:00 I received a call from the office stating that they have double charged me as the first transaction went through. I went to their offices and completed the refund form. The manager on duty stated that the main office is already closed and will only open on 7 April 2015, due to the public holidays. He assured me that I would receive my refund in the next few business days before the end of the week (10 April 2015). When I called HFH finance on 10 April 2015 regarding my refund they stated that they have not yet received it and would call me back. They called back stating that my completed refund form was at reception in an envelope (over a week since completing the form) and that they would do the refund first thing on Monday morning. When I called today they stated that the refund was done on Tuesday, 14 April 2015, 12 days after I have completed the form. I am still waiting for my refund and it is 2 weeks and counting...
Hi
You were mistakenly double charged at the front desk due to a faulty machine, we were advised by our front desk supervisor at the respective building about the overcharge on 2 April.
We also received the authorisation form where the front desk supervisor advised you that since it is Easter Weekend the paperwork would reach head office after Easter on 7 April. Thereafter a refund can take up to 10 working days. You made contact with us on 10th April to follow-up and the refunds office could not locate your name as it was submitted under a different name, which we apologise for as it was an administrative error.
This was corrected and the refund authorisation resubmitted to be completed for 13 April and you were refunded the amount due on 14 April and the proof of payment reached you on the 15th.
Therefore this refund took only 6 working days to complete, as it can take up to 10 working days for refunds.
We apologise for any inconvenience caused.
Hi
You were mistakenly double charged at the front desk due to a faulty machine, we were advised by our front desk supervisor at the respective building about the overcharge on 2 April.
We also received the authorisation form where the front desk supervisor advised you that since it is Easter Weekend the paperwork would reach head office after Easter on 7 April. Thereafter a refund can take up to 10 working days. You made contact with us on 10th April to follow-up and the refunds office could not locate your name as it was submitted under a different name, which we apologise for as it was an administrative error.
This was corrected and the refund authorisation resubmitted to be completed for 13 April and you were refunded the amount due on 14 April and the proof of payment reached you on the 15th.
Therefore this refund took only 6 working days to complete, as it can take up to 10 working days for refunds.
We apologise for any inconvenience caused.