Refund

Home from home refund I booked a holiday at Icon Luxury Apartments for April on the 25th of February 2020. I paid the 50% deposit as per the terms and conditions to book to apartment on the 25th of February as well.

On the 10th of March 2020 I requested a cancellation due to Covid circulating and the fact that I was traveling with elderly people. South Africa only went into lockdown on the 23rd of March which gave Home from Home 2weeks to sort out my refund before using lockdown as an excuse.

Today is the 30th of October 2020 and I am still waiting for my refund. I have called, emailed, been ignored, had the phone put down on me, been **** to, been spoked rudely to. I requested, begged, followed up every few weeks and still no luck. I have been told that its being worked on and that the finance people are waiting for management for a date but till today no one seems to have made any effort to resolve this.

There is no form of customer expectations and no adequate communication. When a booking is made you only have 48 hours to make a payment. But when a refund is requested is it truly acceptable to wait for 8+ months?? Covid or no Covid, there needs to be some form of priority and process in place to keep customers satisfied. Yes the tourism industry took a knock with covid but so have we as consumers. At this rate, even after Covid I will NOT book with Home from Home.

I really have been patient and understanding but this needs to be resolved ASAP!