Icon Luxury Apartments

Just had my worst experience at the Icon Luxury Apartments.

My boyfriend had made a booking a couple of days ago on booking.com, only to arrive today to book in and for the booking to reflect as cancelled by the property with no reason whatsoever. And let me just say, the 2 gentleman and the lady that was on duty were absolutely useless.

They advise we redo the booking. We do that, for a studio apartment for R985. After the booking is confirmed they let us know that they have no studio apartments. After being there for 20 minutes, waiting for the booking to reflect on their end.

They then offer us a different room for R1200. And expect us to pay that amount and not the amount we saw it for. And so easily to shift the blame to booking.com. Surely, they won’t advertise a room that isn’t available?

Obviously I refused, as this is utter nonsense.

And with booking.com you have to pay a 50% cancellation fee. I have requested to waive this fees, which apparently they don’t deal with so they were no help at all.

I’ll be awaiting the call from reservations, so I can inform them of how unhelpful their staff were. I refuse to pay any cancellation fee whatsoever.

This could’ve all been prevented if their staff were even a little bit helpful.

The saddest part is that we’ve been stayed there before and loved it. It’s safe to assume that we’ll never return.