Horrible experience

On the 18 of January 2021 I made a booking at the canal quays apartment through agoda, it was paid for! On the 2nd of April the we day of check in I received a whatsapp from Sedris our "host" from iconic luxury apartments. So apparently there was a double booking at canal quays, I was never informed about this. Im not satisfied at all, the service was very unprofessional. Payment was made for canal quays we booked at that hotel for a reason. I would like to have this matter looked into. I spoke to the manager fidris who was not helpful at all, the attitude I received was that a favor was done for me to sleep at the iconic apartment. The first story from reservations was that a double booking was made, the other story was that the portfolio of canal quays was taken away from home from home. Apparently confirmation was sent to agoda on the 25th of March, imagine I had to check in on the 2nd of April. No communication was sent to me regarding this change. I expected to sleep at the canal quays that's what we paid for instead we ended up at the iconic apartment who does that. This was the worst service ever