Bad service from home from home

Firstly they phoned 2 days before to inform me that they have changed my booking from Axis to Matrix. There was no one to help me during checkin and I had to struggle to get the key, let alone the room at Matrix. No parking was arranged for me until I told them that the parking meter at matrix was charging me R170.00.

The room was not cleaned for 3 days. Checkout was a hassle as well.