1 reviews | Active since Feb 2017
Inability to track serial Numbers or honour a warranty.
I received a microwave as a Gift from someone, the microwave was bought from homecorp in January this year. The same Microwave stopped working 3 days ago.
I took it into homecorp Boksburg where I was told it was purchased and explained to the manager the situation and he said that he was unable to assist unless I had a receipt. I asked him to please check against serial numbers which would easily prove that the Microwave has in fact been purchased in that same store to which he responded that they don't store Serial Numbers nor would he even be able to assist me with a replacement as the store is currently closing down.
He was also unable to trace the original Purchase receipt as he said that there was no way for him to do that, which also does not make sense.
I work with stock and invoicing systems and the easiest way to track stock movements and sales and prevent ********** warranty claims is to check against serial numbers!. It makes no sense whatsoever that a store the size of Homecorp does not store and has no ability to reference an item that has actually been purchased in their store and has been brought in for a legitimate warranty claim.
Due to the urgency, I've had to take the item to an appliance repair shop and will have pay for a repair that should have been covered under warranty .
I'm disgusted by the service and will not recommend anyone from purchasing from a store that clearly has no after sales service or ability to trace their purchases!.
Please can I have something more committal with regard to the actual complaint?
Please can I have something more committal with regard to the actual complaint?
Kind Regards,
Kind Regards,
I am saying this because I actually create stock and invoicing systems which prevent this exact same type of *****....
I am saying this because I actually create stock and invoicing systems which prevent this exact same type of *****....
I brought the microwave physically to the store where you could have located it on your system using a serial number, except that it would appear that for some reason your store fails to keep track of serial numbers of items that are sold thereby failing to know what you yourselves have actually sold.
Also understand that we live in the age of DIGITAL invoices where it should have been easy for you to find the item by a Serial Number. All I hear is excuses around the fact that you don't keep track of the stock you have and don't know whether your store sold the item or not unless your customer can provide you of proof which you yourself should be able to easily do.
I brought the microwave physically to the store where you could have located it on your system using a serial number, except that it would appear that for some reason your store fails to keep track of serial numbers of items that are sold thereby failing to know what you yourselves have actually sold.
Also understand that we live in the age of DIGITAL invoices where it should have been easy for you to find the item by a Serial Number. All I hear is excuses around the fact that you don't keep track of the stock you have and don't know whether your store sold the item or not unless your customer can provide you of proof which you yourself should be able to easily do.