1 reviews | Active since Oct 2017
REPAIRS SERVICE - non-existing
I bought 3 pairs of holsters during the past 2 years and all three pairs broke!! You pay an arm and a leg for something that is suppose to be good quality....VERY DISAPPOINTING!
When i made contact with them with regarding to repairs - after I submitted images...the only reply was that it is not repairable. On one of the pairs - the little diamant type thing came off - after I had to call them for feedback - the reason for it to be not repairable is because the strap is still in tact...on the other pair the strap is not in tact anymore, and this pair is not repairable either, because there is still glue stuck in the hole were the strap was inserted into... On the third pair the strap between the toe broke off and this is apparently also not repairable.
REALLY...so what will be repairable then???
Thank you for bringing this to our attention. We are devastated to hear that your holster experience has not been a pleasant one.
At holster we take great pride in our quality and we are sorry that you have experienced faults with our shoes. We take all of these issues seriously and track damages on a continual basis with Head Office Developments Department in Australia.
Holster shoes carry a 6 month warranty from date of purchase. I have reviewed the images sent in & it is non repairable. I really would have liked to assist with a repair, but with that type of breakage we're unable to assist.
Replacing the jewel on the sandal strap would require removing the straps which in turn creates a risk of snapping the prongs inside the strap.
The Second Pair has snapped and we're unable to repair as it simply would not hold.
As your shoes are no longer with you and out of our six month warranty, we are unable to replace or refund your purchase.
Both styles have carried you well through a few seasons and we sincerely hope you'll make another purchase with us in the near future.
I am sorry for any inconvenience this may cause you.
Love, holster South Africa.
Thank you for bringing this to our attention. We are devastated to hear that your holster experience has not been a pleasant one.
At holster we take great pride in our quality and we are sorry that you have experienced faults with our shoes. We take all of these issues seriously and track damages on a continual basis with Head Office Developments Department in Australia.
Holster shoes carry a 6 month warranty from date of purchase. I have reviewed the images sent in & it is non repairable. I really would have liked to assist with a repair, but with that type of breakage we're unable to assist.
Replacing the jewel on the sandal strap would require removing the straps which in turn creates a risk of snapping the prongs inside the strap.
The Second Pair has snapped and we're unable to repair as it simply would not hold.
As your shoes are no longer with you and out of our six month warranty, we are unable to replace or refund your purchase.
Both styles have carried you well through a few seasons and we sincerely hope you'll make another purchase with us in the near future.
I am sorry for any inconvenience this may cause you.
Love, holster South Africa.
Good Day Suzaan,
We do apologize for the experience you have had with your holsters, however we're unable to accommodate you with a repair as the pairs are not repairable.
Overall, we do listen to each one of our customers and hope you will shop with us again in the near future.
Love, holster South Africa.
Good Day Suzaan,
We do apologize for the experience you have had with your holsters, however we're unable to accommodate you with a repair as the pairs are not repairable.
Overall, we do listen to each one of our customers and hope you will shop with us again in the near future.
Love, holster South Africa.